SwiftKeja Terms of Service

The Service

SwiftKeja provides software to manage properties, tenancies, invoicing, rent reminders, payment reconciliation, maintenance and reporting. We update, add and remove features over time and provide the Service on a reasonable-efforts basis.

Payments

SwiftKeja is not a bank or payment service provider. Rent and other tenant payments go directly to your own M-Pesa Paybill/Till or bank account — we never hold, pool, or control tenant funds. We only initiate payment prompts and record the confirmations your payment provider returns. You're responsible for your own M-Pesa shortcode and your agreements with Safaricom and your bank, including any arrangements for funds you collect on behalf of property owners.

Your responsibilities

• Keep your account details accurate and your login credentials secure.
• Have the lawful basis and consents needed to upload and process tenant data.
• Comply with applicable laws, including the Data Protection Act, 2019, tenancy laws, and tax obligations.
• Don't misuse the Service — no fraudulent, harmful, or unauthorised use, and no attempts to breach security or overload the system.

You're the Data Controller of your tenants' data; we act as your Data Processor.

Documents and templates

Tenancy agreements, invoices, and other documents the Service generates from templates are provided for convenience and are not legal advice. You're responsible for ensuring any document you use is appropriate and lawful; we recommend independent legal review.

Liability

The Service is provided "as is". To the extent permitted by law, our total liability arising out of the Service is limited to the fees you paid us in the 12 months before the claim arose.

Suspension & termination

You may close your account at any time. We may suspend or terminate access for material breach, non-payment, or legal/security reasons, with notice where practicable. On termination we make your data available for export for a reasonable period before deletion.

Governing law & disputes

These Terms are governed by the laws of Kenya. Disputes that can't be resolved amicably are settled by arbitration in Nairobi under the Arbitration Act, 1995.

Changes & the full agreement

This page is a plain-language summary. Clients onboard under a full, countersigned Master Service Agreement covering pricing, term, and renewal — contact us for a copy. We may update this summary from time to time; continued use after changes means you accept them.