Refund & Cancellation Policy

Trials

The Starter plan is free for your first month — no card required, nothing is billed. Paid plans include a 14-day trial before the first charge. Cancel any time before the trial ends and you owe nothing.

Billing

Subscription fees are billed in advance for the billing cycle you choose — monthly or annual — and are exclusive of applicable taxes.

Cancellation

You can cancel at any time. Cancellation takes effect at the end of your current billing period, and you keep full access until then.

No refunds for partial periods

Because fees are billed in advance, amounts already paid for the current billing period are not refundable — including if you cancel, downgrade, or reduce your unit count partway through that period. This applies to both monthly and annual billing.

Non-payment

Overdue invoices may result in suspension of access after written notice.

Exceptions

We may, at our discretion, issue a full or partial refund — for example if the Service was unavailable for an extended period, or there was a billing error on our part. Exceptions aren't automatic; contact us to request one.